Testimonials

  They did a fantastic job with taking care of picking and dropping off my mom. They were also amazing at communication, texting me along the way, letting me know when... read more they picked her up and when they dropped her off.

  We rented the smaller Sprinter van to travel to a wedding in Ensenada this past weekend. We cannot say enough good things about the level of service, professionalism, and quality... read more experience we had. James responded to any questions ASAP, sometimes almost immediately after the email was sent. Our drivers were awesome and punctual. The cost doesn't break the bank either. It was an easy and smooth round trip. We'd definitely book again!

  San Diego Black Car is a great option when you prefer not to drive.  They have a great option of different size rides.  We had a small outdoor dinner last... read more month (party of four). We upgraded to the party bus for additional social distancing room.  James was our driver and he was first class all the way.  Service, Cleanliness, Safety and Communication was a 10.  Great music too.  Highly recommend.

  I have used this company in the past...Great Service, emmaculate cars and reliable service! Im looking forward to our up coming trip and I have peace knowing your driver(s) will... read more get us to our destination on time and safe (while we relax).  🙂 Thank you again for such amazing service!

  We recently booked service to the airport via the website and received confirmation by email.  Travel plans changed and we needed to cancel; we replied to the confirmation email indicating... read more our needs had changed and we would no longer require service.  This was sent well in advance of the cancellation time frame indicated in the terms of service.

Unfortunately, the car was still dispatched despite our having cancelled previously (though they were timely!).  I followed up with the provider using the same contact email address from which I was sent the confirmation email and received no response.

I then received a partial no-show bill for service from a different email address associated with the business.  I replied that we had previously cancelled according to their guidelines and then followed up again but unfortunately received no response; accordingly, no charges were authorized related to this service.  James replied to insist that I did not contact them previously (I did, twice, at the very same email address they used to contact me), that the terms of use indicate I must cancel by phone (they do not state this), and that this failure to successfully cancel was somehow my mistake.  After my reply in which I indicated that I would dispute the charges and post a review regarding this experience, he copied his attorney on his reply, threatening legal action and to submit me to his local DA (though, notably, he referred a DA who has not held her position since 2017) if I made any "disparaging remarks".  

Since I did not use the actual service, I cannot comment on its quality, but I have major concerns about their practices, particularly those that threaten legal action for posting a truthful review about a fully documented experience.

  This is the best service around. I could not get over how accommodating James was. We had a work group of 11 scheduled for a January event. We had to... read more cancel last minute due to Covid. James instantly refunded the deposit. I then asked him to reschedule for March. He booked us quickly and the ride was pure perfection from start to finish.

Thank you James!