Great service, nice car, super responsive, overall excellent time. We used SD Black Car while we had family in town to go wine tasting in Temecula. JD was our driver... read more and he was very easy to work with. Showed up on time, had no issue when we wanted to extend the reservation by 90 minutes, and made our day really relaxing. Setting up the reservation was also really easy. I sent them an email and got immediate responses and answers to all of my questions. Very reasonably priced. I would definitively use them again.

  We rented the smaller Sprinter van to travel to a wedding in Ensenada this past weekend. We cannot say enough good things about the level of service, professionalism, and quality... read more experience we had. James responded to any questions ASAP, sometimes almost immediately after the email was sent. Our drivers were awesome and punctual. The cost doesn't break the bank either. It was an easy and smooth round trip. We'd definitely book again!

  Best car service, I have hired SD Black Cars to drive my high profile clients entire weekend to multiple locations and they provided an excellent service. Always on time, even... read more helped me solved some logistic problems I wasn't prepared for. Great service!!! Thank you Rose and Bill!

  This is the best service around. I could not get over how accommodating James was. We had a work group of 11 scheduled for a January event. We had to... read more cancel last minute due to Covid. James instantly refunded the deposit. I then asked him to reschedule for March. He booked us quickly and the ride was pure perfection from start to finish.

Thank you James!

  I was leaving Oakland airport for a best friends bachelor party and found these guys on Yelp. James was quick to reply and text me back. He arranged a driver... read more Raul to pick me and my friends up in an Escalade with drinks to take us to Mission beach. After a smooth ride, I texted him back a day later because we needed a ride to Romona for Paintball and James came through again booking us a Sprinter van for 10 people on 12 hours notice. Love how convenient it was to inquire and book on a moments notice. These guys are clutch, have great drivers and solid car options. Would use again!

  We recently booked service to the airport via the website and received confirmation by email. Travel plans changed and we needed to cancel; we replied to the confirmation email... read more indicating our needs had changed and we would no longer require service. This was sent well in advance of the cancellation time frame indicated in the terms of service.

Unfortunately, the car was still dispatched despite our having cancelled previously (though they were timely!). I followed up with the provider using the same contact email address from which I was sent the confirmation email and received no response.

I then received a partial no-show bill for service from a different email address associated with the business. I replied that we had previously cancelled according to their guidelines and then followed up again but unfortunately received no response; accordingly, no charges were authorized related to this service. James replied to insist that I did not contact them previously (I did, twice, at the very same email address they used to contact me), that the terms of use indicate I must cancel by phone (they do not state this), and that this failure to successfully cancel was somehow my mistake. After my reply in which I indicated that I would dispute the charges and post a review regarding this experience, he copied his attorney on his reply, threatening legal action and to submit me to his local DA (though, notably, he referred a DA who has not held her position since 2017) if I made any "disparaging remarks".

Since I did not use the actual service, I cannot comment on its quality, but I have major concerns about their practices, particularly those that threaten legal action for posting a truthful review about a fully documented experience.