We recently booked service to the airport via the website and received confirmation by email. Travel plans changed and we needed to cancel; we replied to the confirmation email... read more indicating our needs had changed and we would no longer require service. This was sent well in advance of the cancellation time frame indicated in the terms of service.

Unfortunately, the car was still dispatched despite our having cancelled previously (though they were timely!). I followed up with the provider using the same contact email address from which I was sent the confirmation email and received no response.

I then received a partial no-show bill for service from a different email address associated with the business. I replied that we had previously cancelled according to their guidelines and then followed up again but unfortunately received no response; accordingly, no charges were authorized related to this service. James replied to insist that I did not contact them previously (I did, twice, at the very same email address they used to contact me), that the terms of use indicate I must cancel by phone (they do not state this), and that this failure to successfully cancel was somehow my mistake. After my reply in which I indicated that I would dispute the charges and post a review regarding this experience, he copied his attorney on his reply, threatening legal action and to submit me to his local DA (though, notably, he referred a DA who has not held her position since 2017) if I made any "disparaging remarks".

Since I did not use the actual service, I cannot comment on its quality, but I have major concerns about their practices, particularly those that threaten legal action for posting a truthful review about a fully documented experience.

  Oh man. Where do I start.

I use a lot of black car services for work and travel and this has been BY FAR the best experience. ... read more />
I reached out with a bit of short notice and James was all over it. He was super laid back and helpful with all the questions I had.

He has a bunch of drivers available but decided to drive on this day and he was spectacular. He met up with me earlier in the day to make sure the Black Escalade was stocked with everything I needed, then when he picked up my friend, he was on time and had great conversation.

All in all it was the most seamless experience I've ever had. The Pricing was exactly what I expected too.

I will be using this service exclusively from now on.

  Did my homework and got a few quotes, San Diego Black Car is the best. James was professional, helpful and followed up with me. My husband and I did a... read more pub/brewery crawl all over San Diego for our wedding anniversary and Chay drove us. SUV was very nice and clean. We felt safe (I'm a notoriously annoying back seat driver!) and comfortable the entire time and he was only ever a minute away when we texted him. Great experience and can't wait to do it again.

  I recently used this service for airport transportation to/from the San Diego airport for my parents. James was so helpful in booking everything on a short notice. Both... read more drivers that we had were very courteous and helpful in assisting my elderly parents. I highly recommend this service!

  I used SD black car for a sprinter transportation to LAX from SD and will never travel without using them again! Their service made our trip comfortable and worry free.

  James was awesome and did everything he could do to make sure we were taken care of during our wedding. We really appreciated everything the driver did for us.... read more James you were so easy to deal with and although our jet arrival was messed up by our late departure and somethings are out of anyone's control, you were awesome... Professional, reasonable, and we will look forward to using your company again when we come down next time... Thank you Joni